I was changing my Virgin Mobile voice mail greeting and pressed the key(2) to record an extended absence greeting. After pressing the key, it would not let me cancel out so I proceeded to record the greeting. After recording the greeting, I tried every option, including recording a new regular greeting, but was unable to delete the extended greeting.
I went online and could not find the answer to this question. I am writing this blog post so that it is available online if somebody else has this same problem. I even called the Virgin Help Desk and they just told me to re-record the greeting. I knew that this didn’t work. So, how did I fix it…I exited my voice mail, then got back in. Immediately, it told me that I had the extended greeting on and asked me if I wanted to keep it or delete it. I proceeded to delete it which got rid of the extended absence greeting.
The extended absence greeting was interesting because when you called my number, it gave a greeting and did NOT allow anybody to leave a message. I could see a use for this to prevent frivolous messages being left on my phone, such as ‘I called you’..obviously I know that you called because I see you as a missed call!!!
To actually get rid of voice mail completely you would have to remove the feature from your calling plan.